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Cornell University

C2C Reservation Change Policy

Changes & Trip Modifications

Changes to dates and times of trips are allowed, up to 8 hours before the departure time. Changes can be made using the reservation system. If you don’t have access to a computer, our staff or an answering service is available 24 hours a day, seven days a week at 607-254-TRIP(8747).


A fee is incurred if a change is made within 8 hours of departure.

  • No charge when simply changing stop locations for the same bus.
  • No charge up to 8 hours before travel.
  • $30 per seat within 8 hours of travel for each change.
  • Substitution of travelers is allowed.


  • Voice mail and email may not be used to make, modify, or cancel reservations.
  • Voice mail and email will not help you avoid a late cancellation fee or a missed bus charge.
  • Cancellations and changes will not be made retroactively.
  • Contact with the driver will not cancel or change your reservation—all policies regarding cancellations and changes as stated above still apply, including forfeiture of fare in the case of a missed bus.