C2C Reservation Change Policy
Changes & Trip Modifications
Changes to dates and times of trips are allowed, up to 8 hours before the departure time. Changes can be made using the reservation system. If you don’t have access to a computer, our staff or an answering service is available 24 hours a day, seven days a week at 607-254-TRIP(8747).
A fee is incurred if a change is made within 8 hours of departure.
- No charge when simply changing stop locations for the same bus.
- No charge up to 8 hours before travel.
- $30 per seat within 8 hours of travel for each change.
- Substitution of travelers is allowed.
- Voice mail and email may not be used to make, modify, or cancel reservations.
- Voice mail and email will not help you avoid a late cancellation fee or a missed bus charge.
- Cancellations and changes will not be made retroactively.
- Contact with the driver will not cancel or change your reservation—all policies regarding cancellations and changes as stated above still apply, including forfeiture of fare in the case of a missed bus.