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FM Operations and Support Services

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FM Operations and Support Services is responsible for FM's safety culture, FM staff training, coordination of hazardous construction material testing and mitigation, purchasing for Facility Management teams, the FM Customer Service call center and Work Intake teams, and the campus Energy Management Controls Service (EMCS) team. Additionally, FM Operations and Support Services oversees FM's Maintenance Planning Team, responsible for campus-wide facility assessments and maintaining deficiency data, plans/scopes/estimates Facility Maintenance projects, and serves as primary Campus Facilities stakeholder on capital construction projects.

Director Operations & Support Services - Paul Heliseva

Administrative Assistant - Hadassah Jahani

Safety Program Manager – Rick Roper

Environmental Resources Program Manager – Dale Housknecht

Maintenance Planning Team

Maintenance Planners

Energy Management Control Systems (EMCS)

24/7 System monitoring contact: 607-255-7777; Contact nights/weekends for Facilities Emergencies at 607-255-5322. Team email: emcs@cornell.edu


Associate Director Operations & Logistics - Juliet Parsons

FM Training Group

Training Specialists

  • Robin Keith
  • Shelby Clark-Shevalier
  • Walt Vavra

FM Procurement Manager – Ryan Ward

Customer Service - Manager Jessica Schillmoeller

Contact the Customer Service Team 6am-4pm, M-F at 607-255-5322. Team email: fcscrequest@cornell.edu

FM Work Intake Team (WIT)

Workflow Coordinators: