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Cornell University


If you experience a problem with one of the many elevators around campus let the Building Coordinator know, enter a Service Request online, or call FCS Customer Service 607-255-5322.

Retrieving personal items such as cell phones, keys, and ID badges that have been dropped down an elevator shaft is not covered under Cornell’s elevator maintenance contract and may incur a charge.  A departmental account number will need to be provided when service is requested in case there is a charge.

Find your building coordinator at Find Facility Information.


The elevator's emergency call button will notify the CU Police Department.

If you have a cell phone call 911 to confirm problem and provide details.

If you are in a building and hear anyone in an elevator asking for help call 911 or CUPD at 607-255-5111