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Cornell University

C2C Cancellation Policy


Cancellations can be made using the reservation system. If you don’t have access to a computer, our staff or an answering service is available 24 hours a day, seven days a week at 607-254-TRIP(8747).


  • $10 per seat up to 8 hours before travel for each cancellation. Example:
    • A one-way trip for one traveler equals 1 seat: $10; a round-trip for one traveler equals 2 seats: $20.
    • A one-way trip for two travelers equals 2 seats: $20; a round-trip for two travelers equals 4 seats: $40.
  • $30 per seat within 8 hours of travel for each cancellation.


  • Voice mail and email may not be used to make, modify, or cancel reservations.
  • Voice mail and email will not help you avoid a late cancellation fee or a missed bus charge.
  • Cancellations and changes will not be made retroactively.
  • Contact with the driver will not cancel or change your reservation—all policies regarding cancellations and changes as stated above still apply, including forfeiture of fare in the case of a missed bus.