C2C Cancellation Policy
Cancellations can be made using the reservation system. If you don’t have access to a computer, our staff or an answering service is available 24 hours a day, seven days a week at 607-254-TRIP(8747).
- $10 per seat up to 8 hours before travel for each cancellation. Example:
- A one-way trip for one traveler equals 1 seat: $10; a round-trip for one traveler equals 2 seats: $20.
- A one-way trip for two travelers equals 2 seats: $20; a round-trip for two travelers equals 4 seats: $40.
- $30 per seat within 8 hours of travel for each cancellation.
- Voice mail and email may not be used to make, modify, or cancel reservations.
- Voice mail and email will not help you avoid a late cancellation fee or a missed bus charge.
- Cancellations and changes will not be made retroactively.
- Contact with the driver will not cancel or change your reservation—all policies regarding cancellations and changes as stated above still apply, including forfeiture of fare in the case of a missed bus.