U05 - Complete Work Order on Internally Issued SR
PURPOSE:
To complete a labor assignment/work order on an internally issued SR
STEPS NEEDED:
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Log into Maximo with your Cornell NetID and password.
- Click on link from the email notification or
- Go to https://fcs.cornell.edu/maximo
- Click "Maximo Production" icon in the "Quick Links" section
- Enter login information & click "Sign In"
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Receive notification from assigned person that their work has been completed for a particular work order
- The assigned person must provide the following information:
- The Maximo Work Order number
- Whether or not all work related to the work order is complete; or if additional resources are needed to complete work
- The assigned person may provide information about the labor hours worked or information about the work completed.
- (Optional) To record labor hours and work logs in Maximo, follow SOP T7
- The assigned person must provide the following information:
-
Go to the Work Order Tracking application and find the work order
- On the top right of the screen, click Go To – Work Orders – Work Order Tracking
- Type the work order # in the search box at the top of the screen. Then, click the magnifying glass or the Enter button on your (Insert screenshot of search box)
- The work order record will open on the “Work Order” tab
-
Complete the labor assignment
- Click the Assignments tab
- The line showing the assigned labor(s) will show a status of “ASSIGNED”. (Insert screenshot of assignments box)
- Click the “Complete Assignment” button
- The assignment status will then show as “COMPLETE”
- When all assignments on a work order are complete, the work order status2 will change to “COMPLETE” within an hour.
- When all work orders on a service request are “COMPLETE”, the SR status will change to “RESOLVED”
- If additional resources from Facilities Services are needed to complete the work, follow SOP U2 to create a new SR.
- Click the Assignments tab
-
Return to your Start Center
- Click the “Start Center” link at the top of the screen
- SRs that are issued internally will appear in the “Open SR’s In My Facilities” list. When the SR resolves, it will move to the “Resolved SRs” list.
RESULT:
The labor assignment(s) will be completed on a service request that was issued internally.
Reference Information:
1Maximo WO Work Types: REF 5
2Maximo SR and WO Status Definitions: REF 3