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Campus Services

C2C Frequently Asked Questions

New C2C Reservation System FAQs

When will the new Campus-2-Campus reservation system be available, and which reservation link should I use?

The new C2C reservation system is scheduled to launch on November 4, 2026, allowing passengers to begin booking trips for 2027 travel. 

During the transition, two reservation options will be available: 

  • 2026 Travel Reservations: For trips departing in November through December 23, 2026, including changes to existing reservations. 
  • 2027 Travel Reservations: For trips departing in 2027, with the first trips using the new system scheduled for January 6. 

Select the reservation link corresponding to your departure date to ensure your trip is booked in the appropriate system. 

Do I need to create a new account, and how do I receive my Cornell-affiliated discount?

Yes. All passengers will need to create a new account when accessing the new reservation system for the first time, even if they have previously traveled with C2C. 

Current Cornell students, faculty, and staff should use their Cornell email to sign-in with Cornell Single Sign-On (SSO). This allows the system to recognize their affiliation and apply eligible ticket discounts.  

C2C remains available to the public, including family members, visitors, and travelers without a Cornell affiliation. Non-affiliated passengers can create a standard account and book trips at the applicable public fare. 

Do I need to download an app, and can I make reservations for multiple passengers?

No app download is required. The new reservation system can be accessed directly through a web browser on your smartphone, tablet, or computer. 

The updated system also allows you to book multiple passengers in a single reservation, making it easier to travel with family, friends, or colleagues. 

Simply select your trip, choose the number of passengers, enter the required passenger information, select your seats, and complete your reservation. 

Applicable fares and discounts are determined by passenger eligibility and the reservation's payment requirements. 

Can I choose my seat when making a reservation?

Yes! The new reservation system includes an interactive seat selector, allowing passengers to view available seating and choose their preferred seats when booking. 

Traveling with others? You can select available seats for multiple passengers within the same reservation, making it easier to sit together. 

Seat selection is subject to availability at the time of booking. We recommend completing your reservation promptly to secure your preferred seats. 

What if my preferred Campus-2-Campus trip is fully booked?

If your preferred trip is fully booked, we encourage you to explore other available departure times or travel dates through our reservation system. 

Our C2C team regularly monitors passenger demand and may add additional service when operationally feasible. Any newly available trips will be listed in the reservation system, so we recommend checking back periodically for updates. 

You can also contact our C2C team by creating a ticket or call 607-254-8747 for assistance exploring available travel options. 

What happens to my existing reservations? Are ticket prices, schedules, or services changing?

Reservations for trips departing in November or December 2026 will continue to be managed through the existing 2026 reservation system. 

For travel in 2027, use the new reservation platform. If you are uncertain about an existing reservation, contact the C2C office before making another booking to avoid duplicate reservations. 

The transition does not change C2C's existing schedules, ticket rates, service locations, or amenities. Current fare policies and applicable fees remain in effect. 

The new system simply provides an improved way to book and manage your travel. 

Can I still charge Campus-2-Campus travel to my Cornell department?

Yes. Eligible Cornell business travelers can continue using departmental account charging for approved business-related travel. 

When making your reservation, select the departmental billing option and provide the appropriate Cornell accounting information supplied by your department. 

Departmental billing is available only for qualifying Cornell business-related travel. Travelers are responsible for providing accurate account information and ensuring that the trip is approved by their department. 

Cornell procurement cards (PCards) should not be used to purchase departmental C2C travel. 

 

Where can I park when I take the bus from Ithaca?

Short-term parking is available for Campus-to-Campus travelers departing from the Ithaca campus. Campus-to-Campus parking areas are not intended for long-term vehicle storage. When parking for a Campus-to-Campus trip please be aware of the following options and restrictions:

  • North Campus: On Jessup Road, in front of Robert Purcell Community Center.
    • All employee parking permits are valid in A Lot. Passengers who do not have a valid permit should review their short-term parking options or choose the B Lot pickup location.
  • B Lot (Vet College): Employee O, Mid-Tier, and Central-Tier, and student SC and B permits are valid in B Lot. Passengers who do not have a valid permit may purchase temporary parking for up to 14 days at a time. To park for free, please fill out the B Lot Reservation form. 

 

Where can I park when I take the bus from New York City?

Campus-to-Campus does not have any parking arrangements for our customers from New York City.

 

When should I get to the bus stop?

Please plan on arriving at your stop at least ten minutes early; this will not only ensure that you don't miss the bus, but will allow the driver time to get your belongings aboard, and will allow you time to get settled.

The drivers are directed, to the best of their ability, to leave their stops on time. They will not leave a stop early, even if no one is expected there. Official Campus-to-Campus time corresponds with most cell phone carriers (including Verizon Wireless, AT&T, Sprint, and Nextel). All drivers, their supervisors, and Campus-to-Campus management are synchronized to this time.

 

How do I change my reservation?

Cancellations and changes can be made using the Campus-to-Campus online reservation system. 

Voice mail and email may not be used to make cancellations and changes, and will not help you avoid a late cancellation fee or a missed bus charge. Cancellations and changes will not be made retroactively.

Please review the C2C Terms and Conditions or individual policies for complete information regarding cancellations and reservation changes.

 

What if I miss the bus?

The traveler is considered a "No-show" if they do not board, and the bus has departed the last stop from NYC or Ithaca without them.

  • The entire amount originally charged is retained by C2C and the trip is forfeited.
  • Missing a departure trip does not automatically cancel the associated return.
  • It is the traveler’s responsibility to make any changes or cancellations as noted above. 

 

Is the service restricted to the Cornell community?

The C2C service is currently available to the public. Alternate regional travel resources can be found at gettingaround.cornell.edu.

 

Where do I call if I want to comment on the bus service?

The Campus-to-Campus service is administered by Cornell Transportation and Delivery Services (TDS). All comments, questions, and suggestions regarding the service should be directed to TDS.