C2C Missed Trip Policy
Passengers should be ready to board at their stop 10 minutes before scheduled departure time to avoid missing the bus and to facilitate loading and check-in. The departure time is when the bus is scheduled to leave.
Missed Trip Policy
- If the traveler(s) does not board the bus, and the bus has now departed the last scheduled stop, the entire amount originally charged is retained, and the trip is forfeited.
- Missing a departure trip does not automatically cancel the associated return. It is the traveler’s responsibility to make any changes or cancellations as noted below.
Cancellations and changes can be made using the reservation system. If you don’t have access to a computer, our staff or an answering service is available 24 hours a day, seven days a week at 607-254-TRIP(8747).
Voice mail and email may not be used to make, modify, or cancel reservations. Voice mail and email will not help you avoid a missed bus charge. Cancellations and changes will not be made retroactively.