Maximo - Help and FAQ
Common Maximo Connection Issues
I am receiving a “This site can’t be reached” message when trying to connect to Maximo from on-campus.
- Maximo is only available when connected via hard wired campus network or “eduroam” when on Wi-Fi. Make sure that you are not connected to “RedRover” or another W-Fi network.
I am receiving a “This site can’t be reached” message when trying to connect to Maximo from off-campus.
- In order to use Maximo from off-campus you must first connect via VPN. If you do not have the VPN installed, follow these instructions, or contact your local IT unit for assistance.
I am receiving a blank white screen when trying to navigate in Maximo.
- The common cause of this is the browser you are using a timeout on the Maximo server. Close all the browser windows (not just the specific tab) for the browser you are using and try again.
When logging in to Maximo I am immediately logged back out.
- You do not have a Maximo account or your account is inactive. Please submit a trouble ticket to start the process of getting a Maximo account or to re-activate your existing Maximo account.
Frequently Asked Questions
How do I request access to Maximo or EzMaxMobile?
- Submit a Trouble Ticket
How do I request a person record for someone in Maximo?
- Submit a Trouble Ticket
Where can I find information for Service Requests?
- FCS SR Website, OBIEE Dashboards/ Answers
How do I get access to Maximo data in OBIEE?
- Submit a Trouble Ticket
Where can I get Maximo training/ help?
- SOP Website, Nathan Reimer (nr52@cornell.edu), or Submit a Trouble Ticket