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Facilities and
Campus Services

REF 09 - Adding an Image to the Service Request

Why?

Add photos and screenshots as attachments to a Service Request (SR). Large images embedded in the Summary have caused SR workflow failures.

What changed?

All images embedded in an SR’s Summary are removed after you acknowledge a warning. The Insert Image icon has also been removed from the rich text editor on Service Requests and Work Orders.

Add photos or screenshots to an SR:

  1. Save the images as files on your computer or device. If they are in an email or document, save separate copies.
  2. Maximo Attachment
  3. Open the Service Request in Maximo.
  4. Enter the written details in the Summary. Refer to the attachments when helpful.
  5. Attach the image files to the SR.
  6. Save the record and confirm that the attachments open correctly.

Example:

“Water is leaking from the pipe beneath the sink in Room 210. See the attached photo showing the leak.”

If you paste content containing images

  1. When you click outside the Summary field, Maximo displays this warning:

“Images are not allowed in the details section. Please upload images as attachments on the Service Request”

  1. Click OK. Maximo removes the embedded images but keeps any text.
  2. Review the remaining text to confirm the request details are complete.
  3. Save any needed images from the original source and attach them to the SR.

Images removed from the Summary are not automatically added as attachments. You must attach them separately.

Tags

Audience(s)

All

Role(s)

Non-Technician/Staff
Supervisor (GFP, FP, Lead)
Technician

Subject area(s)

Service Requests
Work Orders