REF03 - Maximo Service Request & Work Order Status Definitions
| Service Requests (SRs) |
|---|
| NEW |
| SR has been created, and is awaiting review/action by a Unit Facility Rep (UFR) or Customer Service/EMCS. |
| UFR HOLD (HOLD1) |
| SR has been put on hold by a Unit Facility Representative (UFR). |
| QUEUED |
| SR has been queued for review in Infrastructure Properties and Planning. |
| IPP HOLD (HOLD2) |
| SR has been put on hold by a zone or group in Infrastructure Properties and Planning. |
| PENDING |
| SR has been acknowledged by the zone/unit responsible for the work and is awaiting initiation. A WO is generated. |
| IN PROGRESS (INPROG) |
| The scope of work referenced on the SR has been initiated (the first WO changes to INPRG status). |
| WAITING ON CHARGES (WOC) |
| Scope of work referenced on the SR has been completed, but open WOs exist on the SR for accepting compliance documentation or contractual transactions. |
| RESOLVED |
| All work on the SR has been completed (all WOs associated to the SR are in COMP, CANCELLED, or CLOSED status). |
| CLOSED |
| SR is permanently in a historical state. (SR will change to CLOSED after 90 days of the RESOLVED date, if there are no open WOs associated to the SR.) |
| CANCELLED |
| SR has been declined and is permanently in a historical state. |
| Work Orders (WOs) |
|---|
| APPROVED (APPR) |
| WO has been authorized and is available for assignments and transactions. |
| IN PROGRESS (INPRG) |
| Scope of work referenced on the work order has been started (labor transactions have been entered on the WO). |
| COMPLETED (COMP) |
| Activity on the WO has been completed (All labor assignments have been completed.) WO will still accept transactions for 90 days after completion date for billing purposes. |
| CLOSED (CLOSE) |
| WO is permanently in a historical state (WO will close when SR becomes CLOSED.) |
| CANCELLED (CAN) |
| WO has been declined and is permanently in a historical state. |
| NOT PERFORMED (NOT_PERF) |
| Work was scheduled to be performed but was not executed. WO is permanently in a historical state. This status is typically used on PM (Preventive Maintenance) WOs. |