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Cornell University

REF03 - Maximo Service Request & Work Order Status Definitions

Service Requests (SRs)
NEW
SR has been created, and is awaiting
review/action by a Unit Facility Rep (UFR)
or Customer Service/EMCS.
UFR HOLD (HOLD1)
SR has been put on hold by a Unit Facility
Representative (UFR).
QUEUED
SR has been queued for review in
Infrastructure Properties and Planning.
IPP HOLD (HOLD2)
SR has been put on hold by a zone or group
in Infrastructure Properties and Planning.
PENDING
SR has been acknowledged by the
zone/unit responsible for the work and is
awaiting initiation. A WO is generated.
IN PROGRESS (INPROG)
The scope of work referenced on the SR has
been initiated (the first WO changes to
INPRG status).
WAITING ON CHARGES (WOC)
Scope of work referenced on the SR has
been completed, but open WOs exist on
the SR for accepting compliance
documentation or contractual transactions.
RESOLVED
All work on the SR has been completed
(all WOs associated to the SR are in COMP,
CANCELLED, or CLOSED status).
CLOSED
SR is permanently in a historical state.
(SR will change to CLOSED after 90 days of
the RESOLVED date, if there are no open
WOs associated to the SR.)
CANCELLED
SR has been declined and is permanently in
a historical state.
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Work Orders (WOs)
APPROVED (APPR)
WO has been authorized and is available for
assignments and transactions.
IN PROGRESS (INPRG)
Scope of work referenced on the work order
has been started (labor transactions have
been entered on the WO).

 

 

COMPLETED (COMP)
Activity on the WO has been completed (All
labor assignments have been completed.)
WO will still accept transactions for 90 days
after completion date for billing purposes.
CLOSED (CLOSE)
WO is permanently in a historical state
(WO will close when SR becomes CLOSED.)

 

CANCELLED (CAN)
WO has been declined and is permanently
in a historical state.
NOT PERFORMED (NOT_PERF)
Work was scheduled to be performed but
was not executed. WO is permanently in a
historical state. This status is typically used
on PM (Preventive Maintenance) WOs.

 


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