REF 10 - Maximo Priority Levels

Definitions

Examples by Priority

Emergency (50) - Imminent threat to people, property, institution; immediate response

Research refrigerators/freezer alarming on low or high temps
Lock change required for security issue
Risk of damage from flood or leak (over flowing toilets, domestic water leak, sewage, sprinkler, ceiling or roof leak)
Dedicated negative pressure rooms exhaust fans down
Emergency exit door not working correctly
Loss of major mechanical equipment
Water bubbling up out of manhole
Underground pipe is broken – sinkhole, water bubbling up
Loss of building water (both domestic and potable)
Elevator Issues – Entrapment only, otherwise 30 and call Customer Service
Loss of building lights
Gas smell – Should be reported to Cornell Police, then Customer Service immediately
Exposed wiring, damaged outlets or loss of power, electric switch sparking
Broken glass in window or door ‐ Until secured
Bio‐Safety cabinets/fume hood exhaust fan down (research or safety risk)
Combo lock, if codes are changed and still does not work
No ventilation – entire building
Broken glass windows and doors or mirrors (50 until secured, than becomes 30)

Urgent (45) - Make all efforts to mitigate problem today; overtime is authorized

Only light in Walk‐In‐Cooler
Only light in room is out
Only restroom on floor out of service
Exterior doors that latch/secure but do not self‐close
Only handicap accessible toilet not flushing
No potable hot water
Card access problem creating security issue
No heat in occupied space
Cooling issues in occupied space
Doors not opening or locking card access or key activated (building security) Refrigeration containing product or
research
Ice machine not working with research or dining impact
No Ventilation in part of building
Exit light out in an assembly space if event is imminent
Exterior lights – If no other lights in the area
Tripped breaker affecting teaching/research
Tripping hazard to walkway, stairway etc.

Timely (40) - Response within one business day; scheduled within 5 business days; completed within schedule

One of multiple restrooms on floor out of service
Clogged drain with standing water (sinks, tubs, showers) Plugged toilets where there are others available
Occupants feel space is too cool
Combo lock not working even after batteries have been changed Combo locks need combo changed due to
personnel problems Building leaks depending on severity, location and source of leak
HVAC (chillers, water tower and heating, depending on severity)
Exit lights out Lock changes
Shower head leaking hot water
Tripped breaker

Routine (30) - Make all efforts to schedule within 5 days; begin work by date

Exterior lights out – When there is other lighting in the area
Drinking fountains
Lock & mailbox changes – When they can be scheduled ahead of time
Interior doors not working – not a safety or security issue
Too Hot/too cold ‐ within 65 degree to 85 degree range, or more than 5 people in room, or affecting research
Light out, other lights working
Shower heads leaking cold water (hot water is a 40)
Toilets running nonstop
Secured window (glass) needing repair
Pests – Unless live animal in room (e.g. bat) – then 50, call Customer Service
Planned events (table/chair set up, custodial support etc.) – submit SR 2 weeks prior