When do Service Requests Close?

Maximo has automation built in to take a Service Request (SR) from Resolved to Closed if the following are true:

1. All Work Orders (WO) on the Service Request (SR) are Complete (COMP/COMP2) 
2. Note: Automation happens to the WO when all assignments are Complete, then the WO will go to Complete

When do Work Orders Close?

1. All Assignments on the WOs are Complete
2. All Purchase Orders (PO) on the WOs are Closed
3. For non-Project (REPMAINTSERV) SRs: 90 Days have passed since the SR went to Resolved status
4. For Project (FSPROJ) SRs: 14 Days have passed since the SR went to Resolved status

To check if there are any open POs on the WOs:

1. On the Work Order, click on the "Select Action" dropdown
2. Click on "View", then click "PO Information"

You can filter the list of POs, if there are many, by clicking on "Filter", then typing "!=CLOSED" under the Status column, then hitting "Enter" on your keyboard. 

Please work with Procurement to close any outstanding open POs.