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Facilities and
Campus Services

REF 03 - Maximo Service Request & Work Order Status Definitions

Service Requests (SRs) Statuses

NEW
SR has been created, and is awaiting review/action by a Unit Facility Rep (UFR) or Customer Service/EMCS.
UFR HOLD (HOLD1)
SR has been put on hold by a Unit Facility Representative (UFR).
QUEUED
SR has been queued for review by Facilities & Campus Services
FCS HOLD (HOLD2)
SR has been put on hold by a zone or group in Facilities & Campus Services
PENDING
SR has been acknowledged by the unit responsible for the work and is awaiting initiation. A WO is generated.
IN PROGRESS (INPROG)
The scope of work referenced on the SR has been initiated (the first WO changes to INPRG status).
WAITING ON CHARGES (WOC)
Scope of work referenced on the SR has been completed, but open WOs exist on the SR for accepting compliance documentation or contractual transactions.
RESOLVED (CU)
All work on the SR has been completed (all WOs associated to the SR are in COMP, CANCELLED, or CLOSED status).
CLOSED
SR is permanently in a historical state. (Non Project SRs will change to CLOSED after 90 days of the RESOLVED date, if there are no open WOs associated to the SR. Project SRs will change to CLOSED after 14 days.)
CANCELLED
SR has been declined and is permanently in a historical state.

Work Orders (WOs) Statuses

APPROVED (APPR)
WO has been authorized and is available for assignments and transactions.
IN PROGRESS (INPRG)
Scope of work referenced on the work order has been started (labor transactions have been entered on the WO.)
COMPLETED/COMPLETED (CU) (COMP/COMP2)
Activity on the WO has been completed (All labor assignments have been completed and PO lines are Complete.) WO will still accept transactions for 90 days after completion date for billing purposes for non-Project WOs and 14 days for Project WOs.
CLOSED (CLOSE)
WO is permanently in a historical state (WO will close when SR becomes CLOSED.)
CANCELLED (CAN)
WO has been declined and is permanently in a historical state.
NOT PERFORMED (NOT_PERF)
Work was scheduled to be performed but was not executed. WO is permanently in a historical state. This status is typically used on PM (Preventive Maintenance) WOs.

Tags

Audience(s)

All

Role(s)

Employee Administrator
Manager
Non-Technician/Staff
Planner/Scheduler
Preventive Maintenance Planner
Supervisor (GFP, FP, Lead)
Technician

Subject area(s)

Service Requests
Work Orders