A service request for repair or maintenance or other FCS service is the primary method for getting work done. A requestor provides information as to what work is needed, where the work is to be performed, an account number to pay for the work if it is a departmental charge, and any details they can provide to help prioritize the work.
Once a service request is submitted it is reviewed by the Unit Facilities Representative (UFR), who is part of the college or unit facilities team. A UFR can approve a service request and route it internally to the unit facilities staff, cancel a service request if it is not needed, or route it to Facilities and Campus Services.
When FCS receives a service request, it will be routed to the appropriate zone or department and one or more work orders will be created. Work orders are assigned to the FCS staff who will be performing the work.
Work will then be performed. FCS staff will communicate with unit facilities staff and the original requestor as needed.
Once the work is completed, a follow up email will be sent to the requestor indicating that the work order is completed, and any needed billing (labor and materials) will take place.
FCS Customer Service
105 Humphreys Service Building
Ithaca, NY 14853