C2C Reservation Change Policy

Changes to dates and times of trips are allowed, up to 8 hours before the departure time. Changes can be made using the reservation system. If you don’t have access to a computer, our staff or an answering service is available 24 hours a day, seven days a week at 607-254-TRIP(8747).

Change Fees

A fee is incurred if a change or cancellation is made within 8 hours of departure.

  • No charge when simply changing stop locations for the same bus.
  • No charge up to 8 hours before travel.
  • $30 per seat within 8 hours of travel for each change.
  • Substitution of travelers is allowed.

Restrictions

  • Voice mail and email may not be used to make, modify, or cancel reservations.
  • Voice mail and email will not help you avoid a late cancellation fee or a missed bus charge.
  • Cancellations and changes will not be made retroactively.
  • Contact with the driver will not cancel or change your reservation—all policies regarding cancellations and changes as stated above still apply, including forfeiture of fare in the case of a missed bus.
Primary Contact Information:

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Administrative Offices
209 Solidago Rd (311 E Palm Rd)
Ithaca, NY 14850
transportation@cornell.edu

C2C Service Hotline
t: 607-254-8747

Administrative Office Hours   
7:00 a.m. - 3:30 p.m., M-F

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